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| Company |
Zedo India |
| Title: |
CUSTOMER SUPPORT REPRESENTATIVES |
| Category: |
Computers Hardware |
| Description: |
| Job Overview
ZEDO is looking for experienced professionals to join our Customer Support Team. If you enjoy a fast-paced, dynamic working environment and a challenging hands-on job, ZEDO is the place for you! Were interested in smart, experienced engineers with a passion for quality work that they can be proud of. The ideal candidate for this job should be energetic, highly motivated, and interested in Java performance tuning.
Responsibilities
The incumbent will provide 1st level response to all incoming support cases, resolving less complicated cases, organizing details for more complex cases that require escalation to a Sr. CSR & providing quality, timely updates to customers. The candidate will be the primary owner of cases & should close them, will also collect & organize enhancement requests for the PM Team to initiate the development of new features. Scheduling involves 2 months of night shift, 1 month day shift. Ad Traffickers will be eligible for transition into the role of CSR. This position would report to the Sr. CSR.
Skill Sets
Communication; would not only be email, but physical meetings with the Sr. CSRs, Development teams & PM team to ensure issues are being resolved. The candidate should be an internet-savvy non-engineer with exceptional verbal and written skills who poses a talent for communicating with customers.
Education & Qualification
Freshers directly from university who have achieved a degree in BSc or BA.
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| Skills: |
internet-savvy non-engineer with exceptional verbal and written skills who poses a talent for communicating with customers.
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| Employment type: |
Full Time |
| Salary: |
Unspecified |
| Degree: |
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| Experience: |
Unspecified |
| Location: |
Mumbai - Maharashtra - India |
| Post Date: |
05/23/2007 |
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| Click here to Apply To this Job |
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